FAQs
Frequently Asked Questions
Returns/ Exchanges
- No refunds or exchanges on custom items unless error has been made by the seller.
- Please email us within 4 days of receiving order if you find any issue with your order.
- It is the responsibility of the buyer to review all custom work prior to approving final design. Once design is approved order will be processed as approved.
- There are no refunds issued on digital products purchased from NJOY Creative Lab, LLC.
Processing and Shipping Times
- Standard Processing: Standard order processing time is 7-10 business days.
- Rush Orders: Rush orders an be requested for an additional fee. Rush order processing time is 3-6 days.
- Shipping: Once your order is processed it will be shipped via the carrier selected at checkout. An email will be sent to the email address provided with the tracking information.
- If your order has not been received by the specified time a claim can be place directly with carrier.
Image Quality
The quality of the image provided impacts the quality of the image on your product.
- The image should be a minimum of 300dpi at the size you would like your image on your product. For example, if you want a 12x12 image on a shirt the image should be 300 dpi at 12 in x12 in.